Contact & help
Questions, feedback or a bug to report — email us or leave a message below. Include your account email and, if it is about a task, when it ran and the page address.
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Frequently asked questions
Which video formats does ToClips accept?
MP4, MOV and WebM video, as well as audio files. One batch can hold up to 20 sources and produce up to 200 clips.
What do I get for each clip?
A rendered video in the aspect ratio you choose, a cover image, and SRT / VTT subtitle files. The start and end timecode, score and selection reason are written to the result manifest in the zip.
Who can see my uploads?
Only you. Uploaded media, transcripts and rendered clips are scoped to your account and are not published as public pages.
How is AI usage billed?
AI tasks use credits. The credits a task needs are reserved when you submit it, and the reservation is shown before you confirm. When a task finishes, it is charged for actual usage and the rest of the reservation is returned. A failed task returns the full reservation. Cancelling a running task charges the usage already incurred and returns the remainder.
Can I get a refund?
Credit purchases are one-time payments. To request a refund, email support@endto.ai with your order number and the email you paid with, and we will review it.
How do I delete my account?
Sign in, open Account settings and use Delete account at the bottom of the page. This removes your work in every EndTo product, your remaining credits and your sign-in methods, and cannot be undone.